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OUR CUSTOMER SERVICE TRAINING CURRICULUM
MODULE (I) – CUSTOMER SERVICE TRAINING.
- Developing a unique Customer Service Culture.
- Customer Relationship Management.
- Building strong Customer relationship & Loyalty.
- How to Handle & win over Difficult Customers.
- Managing Customer Expectations.
- Trust & Rapport Building Techniques.
- Interpersonal Communication Strategy.
- Business E-mail Etiquette.
- Professional Telephone Communication Skills.
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